Summary
This award recognises the exceptional leaders who bring our operations to life. Open to General Managers, Hospitality Leads and Retail Leads, it celebrates those who are service-obsessed, people-focused, and commercially driven—setting the standard for exceptional guest experiences and operational excellence.
They champion our values every day:
Always Visionary – inspiring their team to think big and push boundaries.
Wholeheartedly Positive – creating an uplifting, supportive work environment. Forever Conscious – balancing service excellence with sustainability and responsibility. Creatively Collaborative – empowering their team to shine and work as one.
These leaders fuel individuality, championing their teams’ growth, success, and passion for hospitality. They are approachable, motivating, and innovative, building a front-of-house culture rooted in fun, collaboration, and community.
Questions
These are the questions you need to answer to nominate:
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What three words describe this person?
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How does this manager demonstrate our values to their team, customers and clients (min 150 words)?
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Why do they deserve to be Manager of the Year? Share examples of their impact and achievements. (min 150 words)
Criteria
Open to those based at locations who are leading a location or team. Example roles are group manager, general manager, head of hospitality or retail, hospitality or retail manager.
They show examples of how they:
Support and empower their team to grow and succeed.
Drive service excellence and build strong client relationships.
Innovate and adapt to drive efficiency and success.